Refund & Cancellation

Ci sells software-related services, implementation packages and digital engagements rather than physical goods.

Before work begins

If you purchased a Ci package by mistake or need to cancel before Ci has started substantive work, contact us promptly. Where permitted by the payment method and applicable law, we will review the request and may cancel or refund the order.

After work begins

Once discovery, architecture, configuration, development, automation work or another agreed delivery activity has begun, fees for work already performed are generally non-refundable to the extent permitted by law.

Scope changes

If requested work materially exceeds the package purchased, Ci will confirm additional scope and any additional price before carrying out that extra work.

Delivery issues

If Ci cannot deliver a material part of the agreed package, we will first try to correct, replace or otherwise resolve the affected work. Where an appropriate remedy cannot be provided, a refund or credit for the undelivered portion may be considered.

Mandatory consumer rights that cannot legally be excluded remain unaffected.